When taking a prescription over the phone, what is the most important information to confirm for a technician?

The most important information to confirm when taking a prescription over the phone is the name of the medication and dosage. This is crucial because the medication name and correct dosage are essential for ensuring that the patient receives the appropriate treatment. Miscommunication or misunderstanding regarding this information could result in dispensing the wrong medication or the incorrect dose, which can lead to severe consequences for the patient's health.

Additionally, the name of the medication and the dosage help to clarify what the healthcare provider intends for the patient, ensuring that the pharmacy technician can accurately verify and fill the prescription according to the prescriber's instructions. While other pieces of information, such as a patient's phone number or storage requirements, are important, they do not hold the same immediate impact on the accuracy and safety of medication dispensing as confirming the medication name and dosage. The doctor's availability is also less relevant during the prescription-taking process, as it does not directly affect the immediate accuracy needed for filling the prescription.