Which function is a pharmacy technician allowed to perform?

A pharmacy technician is permitted to receive refill requests from patients over the phone because this task involves facilitating communication and processing within the pharmacy's operations, rather than providing medical judgment or advice. The technician’s role includes managing various aspects of medication dispensing, including the collection of refill requests, which can streamline the workflow for pharmacists.

In contrast, providing medical advice to patients is outside the scope of a pharmacy technician's responsibilities since it requires professional judgment and knowledge that is reserved for licensed pharmacists. Ordering drugs from suppliers is typically a function designated for pharmacists or pharmacy managers who oversee inventory management and purchasing decisions. Finally, prescribing medications is solely within the purview of licensed healthcare providers, as it involves making clinical decisions based on patient evaluations, which is not a role designated for pharmacy technicians.